Stingray Haven
Come face-to-face with the marine life of St. Kitts. A conservation-led stingray encounter for cruise visitors, families, couples and groups.
Last updated: 19 October 2026
We understand that travel plans can change. Our aim is to make our cancellation policy as clear and fair as possible.
Guest Cancellations
- Cancellations made at least 48 hours before the scheduled experience will be eligible for a full refund.
- Cancellations made within 48 hours of the scheduled experience may be non-refundable.
- Guests who fail to arrive for their booked experience without prior notice will be considered a no-show and will not normally be eligible for a refund.
Cruise Ship Guests
We understand that cruise itineraries can change unexpectedly.
If your cruise ship is unable to dock in St. Kitts, or your ship’s itinerary changes in a way that prevents you from attending your booked Stingray Haven experience, we will offer either:
- A full refund; or
- The opportunity to reschedule where possible.
Evidence of the itinerary change may be requested.
Weather & Sea Conditions
Guest and animal safety always comes first.
Stingray Haven reserves the right to postpone, modify or cancel an experience due to unsafe weather, sea conditions, operational circumstances or other conditions beyond our reasonable control.
If Stingray Haven cancels your experience and an alternative time cannot be arranged, you will receive a full refund.
Late Arrivals
Guests should arrive at the advised check-in time.
Late arrival may result in a shortened experience or inability to participate. Refunds cannot normally be provided where a guest misses an experience because of late arrival.
Changes to a Booking
Where possible, we will be happy to help guests change their booking date or time. Changes are subject to availability and should be requested as early as possible.
How to Cancel
Email info@stingrayhaven.com with your name and booking code (it's in your confirmation email and starts with “SH_”). The time we receive your email is the time used for the 48-hour rule.
Refund Processing
Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider or bank.
Contact Us
For assistance with a booking, please contact:
Email: info@stingrayhaven.com
Telephone/WhatsApp: +1 (869) 763-9090