Terms & Conditions

Last updated: 19 October 2026

These terms apply to use of the Stingray Haven website and to the stingray encounter booked through it, by Stingray Haven (“we”, “us”), St. Kitts & Nevis. By making a booking, the lead guest confirms that they accept these terms on behalf of themselves and members of their booking party.

Making a booking

• A booking is confirmed once payment is complete (or, for bank transfer, once we receive your payment) and we have sent you a confirmation email with your booking code. Keep this code, as you can look up your booking any time on Find my booking.
• Online booking closes at 9:00 PM the evening before the booking date.
• Minimum and maximum group sizes are shown on the booking page; bookings outside those limits can't be accepted.
• Walk-in guests are welcome subject to availability, but we can only guarantee a place for advance bookings.
• Please make sure the details you give us (especially your email address) are correct, so we can reach you about your booking.

Prices and payment

• Prices are shown in US dollars. The price that applies is the one shown when you book.
• You can pay by card through our secure payment providers or, where offered, by bank transfer.
• Bank transfer bookings are held as pending until we receive your payment. Please send your receipt, quoting your booking code, as described in your booking email.
• If a card payment is not completed, the places held for your booking may be released after a short time.

Cancellations and refunds

Cancelling, changes and refunds are covered by our Cancellation & Refund Policy, which forms part of these terms.

If we have to cancel

We may need to close or cancel a booking because of weather, safety concerns, public holidays or other circumstances outside our control. If we cancel your booking, we will offer you a full refund or, if you prefer, a new date.

Participation and marine life

• Guests must follow all safety instructions provided by our team at all times.
• Children must be accompanied and supervised by a responsible adult.
• Stingray Haven provides experiences involving living marine animals in a natural or managed marine environment. Wildlife behaviour cannot be guaranteed, so the nature, duration and closeness of an encounter may vary.
• Guests must not handle, chase, feed or interfere with marine life except where specifically instructed by our staff.
• We may refuse or end participation for a guest who fails to follow safety instructions or poses a risk to themselves, other guests, staff or animals.
• Please look after your belongings; we are not responsible for lost or stolen items except where caused by our negligence.

Photography

Photography and video may be taken during experiences. Where we wish to use identifiable images of guests for promotional purposes, appropriate permission will be obtained where required.

Reviews

If you submit a review, you allow us to publish it on this website. Reviews are checked before they appear, and we may decline reviews that are offensive, unrelated to your visit or otherwise inappropriate.

Our liability

To the extent permitted by law, our liability to you in connection with a booking is limited to the amount you paid for it. Nothing in these terms limits any liability that cannot be limited by law.

Governing law

These terms are governed by the laws of St. Kitts and Nevis.

Contact us

Questions about these terms or your booking? Email info@stingrayhaven.com.